FAQs

CHA CHA SWEETS™ FAQ

Everything You Need to Know About Our Chamoy Candy & Shipping


What is chamoy?

Chamoy is a Mexican-style fruit sauce & condiment enjoyed with candy, fruit and drinks. 

It’s sweet. It’s tangy. It’s a little spicy. It’s addictive.

It’s the flavor that takes snacks, drinks, and candy to the next level.

Is chamoy Mexican?

Chamoy has roots in Asia (salted pickled fruits), but Mexico transformed it into the bold, spicy, fruit-forward flavor we love today.

At CHA CHA SWEETS™, we honor the traditional Mexican-style chamoy — made with real fruit and real chile.

What is chamoy candy?

Chamoy candy is candy coated or infused with chamoy sauce and chile seasoning.

It’s the perfect mix of:

• Sweet

• Spicy

• Tangy

• Salty

If you grew up going to mercados or swap meets… you already know the vibe.


Is CHA CHA chamoy candy very spicy?

Depending who you ask. 

You get flavor first. Heat second. The candy itself balances out the spice! 

If you like Tajín-level spice, you’ll love CHA CHA SWEETS™.

 

What makes CHA CHA SWEETS™ different?

We don’t cut corners.

✔ Real fruit

✔ Real chiles

✔ Small-batch quality

✔ Thick, rich texture (never watered down)

Our chamoy is made the traditional way — just elevated.

Our Chamoy sauce is inspired by the markets of Mexico using REAL ingredients like hibiscus flower, fruit and chiles. We don’t stop there; we use high quality gummies- none of that off brand stuff. You will taste the difference.

Does your chamoy contain artificial colors?

No. Never.

We use real ingredients — because flavor and quality matter.

The candies we use do contain artificial colorings, however our chamoy sauce never does.

What can I use Chamoy sauce for?

Our Chamoy is perfect for:

• Margaritas

• Micheladas

• Beer

• Cocktails

• Fruit cups

• Candy tables

• Carne asadas

• Party platters

We have rim dips and bottles available for choice of convenience. 

Warning: once you try it on your drinks, there’s no going back.

Shipping & Delivery

How long does shipping take?

Orders are processed within 1–3 business days.

After that, shipping typically takes:

• 2–5 business days within the U.S.

We focus on fast fulfillment because nobody wants to wait for chamoy.

Do you ship nationwide?

Yes — we currently ship within the United States.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email.

Check your spam folder just in case — we don’t ghost our customers.

Will my chamoy & chamoy candy melt in the heat?

Extreme heat may change the texture; the gummy candy tends to melt.

We recommend bringing your package inside as soon as it’s delivered.

How should I store chamoy?

CANDY:

Store sealed in a cool, dry place.

After opening, Keep tightly closed

CHAMOY SAUCE

• Refrigeration is recommended after opening. 

Returns & Refunds

Because this is a food product, we do not accept returns.

However — if something isn’t right, contact us. We stand behind our quality and will make it right.

If your package arrives damaged:
    1.    Take clear photos of the product and packaging.
    2.    Email us within 48 hours of delivery.
    3.    Include your order number.

We’ll review the issue and make it right.

 What if my package says delivered but I didn’t receive it?

Once a package is marked delivered by the carrier, it becomes the responsibility of the shipping provider.

Please:
• Check around your property
• Ask neighbors
• Contact your local carrier

If you still need assistance, contact us and we’ll guide you through next steps.


Can I cancel or change my order?

Orders move quickly through our fulfillment process.

If you need to make changes, contact us immediately after placing your order. Once your order has shipped, we cannot modify or cancel it.

What if I’m not satisfied?

We care about your experience.

If something isn’t right, email us. While we cannot accept returns on food items, we review concerns case-by-case and work toward a fair solution.

Your support means everything to us — and we stand behind our chamoy.

Do you offer wholesale?

Yes! We offer wholesale opportunities for retailers and events.

Email us for partnership details.

Most Asked Question…

Why is your chamoy thicker than others?

Because we use REAL INGREDIENTS. Our main ingredients are Hibiscus flower and fruit. We never water it down because: 

Thick chamoy = better coating

Better coating = better flavor

Better flavor = better experience

Simple.

 

 

If you have further questions, don't hesitate to reach out! Email us as Hello@chachasweets.com or Support@chachasweets.com.